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This policy was last amended on 4th October 2021 to comply with the General Data Protection Regulation Act 2018 which supersedes the Data Protection Act 1998, by using our website and our services you consent to this privacy policy.

If we decide to change this policy, we will post those changes on this page, and update the privacy policy modification date above.


Passenger Bikes Limited – (“we”, “our”, “us”)

This is the collective term used to describe all those who have access to the Passenger Bikes Limited information and information systems

If you have any questions regarding this privacy policy you may contact us by email

Or write to us:

Passenger Bikes Ltd, Cumberland House, 80 Scrubs Lane, London, NW10 6RF

What information and when we may collect it

  • We collect the information you provide us when you contact us via our website, email, telephone, social media or otherwise.

  • Information may be provided to us by your company/employer. Corporate customers may provide us with information about you when they our services, this could include your name and business email address and phone number or other relevant information to assist us to provide our service.

How we use your information

To perform our contract with you, we will use your information:

  • To communicate with you;

  • To provide you with ground transportation.

In order to provide you with the most effective and appropriate service, we will use your information:

  • To identify bona fide users;

  • To detect and prevent fraud and/or crimes;

  • To meet customer service requirements and where required, for complaint handling and feedback;

  • For reporting and data analysis purposes and to monitor and assess the quality of service;

  • To administer any promotion, survey or feature available through our various services.

  • For insurance purposes;

  • To comply with our statutory and regulatory obligations, as required by the relevant licensing authorities;

  • To assist in hosting events on behalf of a client/s;

  • To provide quality assurance information including complaints, compliments and evaluations about our drivers;

  • To contact you via telephone, email, SMS or via other communication channels;

  • To utilise the information you provide to provide a more effective and responsive service. Such as vehicle types, specific collection points, support needs etc.;

  • To enforce our terms and conditions;

Disclosure of any information to outside parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Categories of recipients include:

  • Subcontracts providing ground transportation to you on our behalf.

  • Our insurance company and claims handling companies, for the purpose of investigating and settling any insurance claims.

We may also release your information when we believe release is appropriate. For example, this may be to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Retention Policy

To limit the retention period of your personal data, we consider several criteria to ensure that we do not retain your personal data for longer than is necessary or appropriate. These criteria include:

  • The purpose for which we hold your personal data;

  • Our legal and regulatory obligations in relation to that personal data, for example our regulatory obligations to our licensing authorities, alternatively financial reporting obligations and;

  • Whether we have a continuing relationship.

  • Any specific request from you in relation to the deletion of your personal data; and

  • Our legitimate business interests in relation to managing our own rights, for example the defence of any claims.

We will retain your information as follows:

  • If you contact us via email, we will keep your data for 5 years;

  • Records of bookings, lost property, and complaints for a minimum of 12 months (we are required to retain such data to comply with our regulatory requirements).

Where personal data is held

Passenger Bikes Ltd holds personal data in secured environments, these can include: Secure email accounts, desktops, employee-owned devices, paper files and backup storage.

We cannot guarantee the security of your information transmitted via email, any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organisational measures to safeguard your personal data against loss, theft and unauthorised use, access or modification.

Your data rights

If you would like a copy of the information held about you, or request that the information held be deleted, please email 

Please allow up to 30 days for any information to be supplied or deleted as it is a manual process.

You have a right to lodge a complaint with a supervisory authority in regards to how your information has been handled. Please contact the Information Commissioner’s Office (ICO).


How we use cookies:

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

To find out more about cookies, including how to see what cookies have been set, visit or

Below is a list of the cookies that may be present on our website.

Cookie Name                                Purpose                               Duration                           Cookie Type


XSRF-TOKEN                    Used for security reasons                Session                              Essential


hs                                        Used for security reasons               Session                               Essential


svSession                 Used in connection with user login          2 years                               Essential


SSR-caching             Used to indicate the system from           1 minute                             Essential

                                       which the site was rendered


_wixCIDX                                Used for system                          3 months                            Essential


_wix_browser_sess                Used for system                          Session                               Essential



consent-policy                     Used for cookie                            12 months                           Essential

                                           banner parameters


smSession                       Used to identify logged                    Session                               Essential

                                                in site members

TS*                                   Used for security and                        Session                              Essential

                                            anti-fraud reasons

bSession                       Used for system effectiveness            30 minutes                          Essential



fedops.logger.sessionId              Used for                                12 months                          Essential




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