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Check out our list of most frequently asked questions and let us know if you have any further enquiries. We will be happy to help you.

  • Is it Safe?
    Your comfort and safety is our prime concern. To ensure travelling with us remains as safe as possible, all our riders not only have in excess of 15 years professional riding experience in London, but have gained the Institute of Advanced Motorists (I.A.M) certificate, and had their riding ability assessed and approved by an I.A.M examiner prior to carrying any passengers. Riding standards are also regularly reviewed by a qualified I.A.M Observer. Our polite and friendly riders are there to ensure that your journey with us is as relaxed and comfortable as possible. They will be happy to help you in any way they can and will advise you or answer any questions you might have during the ride via the intercom system fitted to the bike. ​ Our bikes are fitted with ABS and are regularly serviced to the highest standards. The bikes also have a custom made back rest for increased comfort and safety.
  • How Much Does It Cost And How Do I Pay?
    Using our service will usually cost the same or just a little more than a premium car service, but will often take less than half the time. Contact us for a quote. We accept payment by all major credit cards including American Express, Visa and Mastercard.
  • Do You Provide A Helmet And Clothing?
    Yes, you will be provided with a helmet, gloves and a jacket as well as over trousers or a waterproof blanket that covers your legs and feet should you wish. During colder weather we also carry neck tubes, balaclavas and have heated passenger grips to ensure your hands stay warm. If it's raining we'll keep you warm and dry just wear your regular clothes and we'll provide the rest.
  • How Much Luggage Can I Take?
    To the rear of the custom made back rest fitted to each of our bikes is a luggage rack designed to maximise the bikes’ carrying capacity. The racks can easily manage to carry a medium size suitcase or a large suit carrier. There are also on each side of the bike large panniers in which you can fit laptops and handbags as well as smaller aeroplane carry on bags. Our bikes also carry water proof covers for any luggage strapped to the rack. Although we are able to carry most items, there are some things which just won’t fit (e.g. cellos, golf clubs). If you’re in any doubt whether your luggage will fit on a bike then contact us.
  • What Kind Of Bikes Do You Use?
    The short answer is big safe comfortable ones. The longer answer is they are Honda's ST1300 Pan European model which is ideal for this use as they are both comfortable and reliable as well as being fitted with ABS for added safety.
  • Are you Licensed And Insured?
    Passenger Bikes Ltd have unlimited comprehensive cover to carry fare paying passengers and are Licensed and regulated by Transport for London (TfL). Our License number is 2072 and can be checked on TfL's website.
  • I Need A Bike.......For A Photo Shoot.....For A Wedding.....All Day.....For A Sporting Event.....For A Promotional Event.....When My Wife Goes Into Labour.....For a Trip to the Moon.....
    Although we can't quite manage to get you to the moon just yet, we can accommodate most requests. No matter how unusual you think your enquiry is the chances are we've been asked before. Just contact us and we'll do our best to help.

Still have a question about our services? Contact us to get all the answers you need.

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